Support & FAQs
Please contact us if the answer to your question isn't available here.Below, you’ll find answers to many of our frequently asked questions. However, if you don’t find an answer to you question here, we’ll be more than happy to help you out personally. Please contact our team through our form on our contact page, or give us a call or email us through the link on the top menu. We pride ourselves on not only selling the best trade show and exhibit products, but also with helping our clients out every step of the way to ensure they have a perfect show!
Assurances & Guarantees
Impact Displays Inc. is the most Customer-oriented Company in the Trade Show Display industry. The success of our business can be attributed to our many satisfied repeat and referral Customers. We offer a unique combination of high quality products, at low competitive prices, with a positive purchasing experience that starts from your initial contact and continues after your Displays have been delivered. Here’s a list of things to consider when comparing Impact Displays Inc. to our competition:
THINGS TO CONSIDER BEFORE MAKING YOUR PURCHASE:
We have been in business for over 25 years and have many satisfied customers all over the world. (references upon request)
How will my needs be served?
We always have someone to assist you during business hours.
·How knowledgeable is the business?
Trade Shows are our only business! (Not a side or fly-by-night business) We will be here when you need us.
What is the quality of the products?
We only sell quality products that we would buy ourselves. Beware of purchasing inferior products. Remember the saying, “You get what you pay for”?
How valuable is a lifetime warranty?
If the company is no longer in business, there is no value at all. As stated before, we have been in business for over 15 years and we stand behind all of our products.
How honest is the company?
We will never misrepresent our products or services. For example, there are many companies currently selling an 8ft Pop Up Display with only 3 main panels and oversize end panels and calling it a 10ft Display. This is a deceptive practice as you lose 25% of the area in which you can display your graphics.
Our goal is to make your dealings with Impact Displays a positive experience!
We offer a full 100% Lifetime Support for all of our Customers. If you have any questions regarding anything to do with trade show display products, we’ll be there to help. Feel free to contact your Sales Representative, or anyone on our team, with any questions you may have related to trade show displays and product presentation. Also, be sure to check out our extensive FAQ Database, which contain answers to our most frequently asked questions, as an example of our Lifetime Support efforts.
If you have any other questions regarding your display or our service that isn’t answered here, please don’t hesitate to call or contact us through our online form.
Our website is protected with SSL (secure socket layer) encryption, which is the highest standard in website and internet security. Also, any information that we might gather on this site, we use only for the purpose of selling products and services to you, our customers. We do not sell or trade any data we collect to anyone outside Impact Displays. For more information, you can review our online Privacy Policy for complete details on how we use any information that we may collect from you.
If you have any questions or issues regarding our privacy policy, or information on our website security, don’t hesitate to call us or contact us through our online form.
We value your privacy and take your privacy seriously. Any information that we might gather on this site, we use only for the purpose of selling our products and services to our customers. We do not sell or trade any data we collect to any service, establishement, or company outside of Impact Displays. For more information, you can read and review our Privacy Policy page for complete details on how we use any of the information or data that we may collect from you.
If you have any further questions regarding our privacy policy or information on our website security, please don’t hesitate to call us or contact us through our online form.
Display Booth Information
Yes, our Impact Lite and Expand 2000 Pop Up Displays all have options for external shelves. These shelves can be positioned anywhere vertically on each of the four main panels. Adding shelving to your pop up display will expand the functionality of your display and will give you the options to display items such as, product samples, literature (brochures or flyers), or even promotional trade show swag to attract potential clients into your booth! Showcasing physical items in your booth is a great way to bring in potential clients and help break the ice.
If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.
Our Pop Up Displays come standard with Velcro-acceptable fabric. You can simply Velcro attach your separate graphic panels anywhere on the fabric panels of the pop up display. Or, you can elect to use full Mural Graphics which are designed to take the place of one or more of the fabric panels and would run the full height of the Display to complete a full graphic mural across the entire back wall.
Both the fabric or graphic mural panels have hangers at the top of each panel, and magnetic strips behind each vertical edge. The panels hang at the top onto the frame, and then the vertical edges are positioned on the frame using the magnet strips to hold them against the frame and keep them in place. For a 10ft or smaller Pop Up, it will take around twenty minutes to set up the display out of the case.
If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.
Absolutely! Lighting can be ordered and added for all folding tabletop displays (except for the ShowStyle display which doesn’t have a lighting option). Lighting will bring a lot eye-catching pizazz to and will add an extra dimension to your display. Lighting will also help brighten up and showcase your display graphics making them much easier for your audience to read, which is the most important thing with graphics that contain text! We highly recommend adding lighting if it’s an option that will work with your display, and if it is within your display purchasing budget.
If you have any questions or concerns regarding our folding tabletop displays, don’t hesitate to call or contact us through our online form.
Yes. They set up and dismantle in minutes using no tools or equipment. Just fold and transport in the carrying bag (if purchased). With some options, the display is the carrying case, and they collapse into a briefcase style case with the graphics stored inside. They are lightweight and they easily fit in the trunk of your car or even the back seat. Many units can also be taken on airlines as a carry on (depending on model) or checked in as luggage (recommended only if a hard shipping case is purchased).
If you have any questions regarding our folding tabletop displays, don’t hesitate to call or contact us through our online form.
The fabric panels have a hanging mechanism along the top edge and magnetic strips along both vertical edges. The hangers position each panel at the top of the frame, while the magnetic strips adhere directly to the vertical magnetic channel bars that, in turn, have been attached to the Pop Up frame. We use magnet to magnet attaching technology to ensure simple, easy, and consistent panel alignment and proper adhesion. If you’re using smaller Velcro panel graphics, these panels just Velcro to the large fabric panels in any position you desire.
If you have any questions regarding our Pop Up Displays and assembly, please don’t hesitate to call us or contact us through our online form.
Yes. The flammability certifications are as follows:
1. Broadway fabrics are certified under the following specifications:
Tunnel Test – Class A (ASTM E 84)(NFPA 255)(Ansi 2.5) Ubc 8-1 (42-1)(UL 723)
Corner Burn Test – “Meets acceptance criteria” (UBC 8-2)(NFPA-265)
2. Crosspoint Vegas fabrics are certified under the following specifications:
Flammability: ASTM E Tunnel Test, Class A
3. Frontrunner and Prelude fabrics are certified under the following specifications:
ASTM E84-91a “Tunnel Test”: Complies with NFPA class A and UBC Class I,
UBC 8-2 (42-2, 1991 UBC)(fully lined protocol): Meets “acceptance criteria”
4. Premier fabrics are certified under the following specifications:
Meets Class A flame spread rating in accordance with ASTM E-84 “Tunnel Test”
Passes corner burn – NFPA 265, UBC 8-2 (formerly UBC 42-2)(fully lined protocol)
CAN/ULC-S102-M88
If you have a Podium Conversion Kit for your shipping case, storage at the show will not be an issue since your case transforms to become an integral part of your display booth by adding a panel that wraps around the case to transform it into a counter or podium. Most customers use this counter/podium to display literature, business cards, product samples, or even as a stand for a laptop computer. It also offers you another location to display graphics or a logo on the wrap panel that goes around the case.
If you have any questions regarding any of our displays and their shipping cases, don’t hesitate to call or contact us through our online form.
Our Pop Up Displays are designed to grow with your future requirements. With that in mind, you can expand our Pop Ups by setting them side by side with other Pop Ups to form a variety of configurations. They are connected by using fabric and/or graphics panels to create one apparently seamless Display. Start with a 10ft., expand to a 20ft., even go up to a 30ft. if you need to. In additions, new panel graphics can be printed and used with existing frames, extending the life of your display. What makes all of this so desirable is that your initial investment is an investment in your future needs.
No. Not at all. Pop Up Displays have been designed so that you can avoid the costly drayage and union labor fees found at most trade show venues. Generally, you are allowed to wheel in one container and assembly must not require any tools and must be able to be accomplished within a given time frame (usually 30 minutes to an hour). The 10 foot Pop Up Displays fulfill all of these requirements. However, it’s always a good practice to check with your venue to verify their rules and restrictions, since they may have their own procedures that don’t follow the standards.
Yes, you can check most 10 foot and smaller Pop Up Displays in as luggage. Our cases fit within the limits required by most of the airlines, although due to the size and/or weight of your display and transport case, your airline may charge an oversize luggage fee. (However, you should always double-check with your airline service to verify the restrictions of checking a pop up display and its transport case onto a flight, since airline protocols and procedures can always change).
If you have any questions regarding our Pop Up Displays and their shipping cases, please don’t hesitate to call or contact us through our online form.
The term “Pop Up Display” refers to the frame that is transported in a collapsed configuration. Then when the user is in need of the Display, he or she simply unpacks the frame from its case and expands and “pops up” the frame to its full width and height in one easy motion, magnetic mounting bars are then attached to the frame, creating a stationary Display to attach the Velcro-acceptable fabric and/or graphic panels. A full 10 foot Pop Up Display is designed to assemble in less than 20 minutes to create a large and impressive graphic backwall for your exhibit booth. Pop Up Displays have been a tried and true display for the trade show circuit due to the ease of transport and simplicity of set up.
Yes. Our Pop Up Exhibit Displays are designed to be set-up easily and quickly by one person who may be working alone at a trade show. Pop up displays are made up of an expanding frame that “pops up” quickly and easily, vertical channel bars are attached to the frame, then, one-by-one, the fabric or graphic panels are easily hung onto the top of the frame and held to the channel bars by magnets to complete the setup. If you’re using Velcro graphics, these are easily affixed to the fabric panels.
If you have any questions regarding our Pop Up Displays, don’t hesitate to call or contact us through our online form.
Podium Info
Yes. The SOLO 100’s are designed to hold up to 290 lbs and are the perfect size for a computer monitor and keyboard. You won’t have any issues using the SOLO 100 as a computer kiosk or computer workstation, or any other type of workspace. Many of our clients use the SOLO 100 for this specific purpose and we haven’t had any replies regarding problems or issues with this counter display being as a computer desk, kiosk, or workstation.
If you have any other questions or concerns regarding our SOLO 100 podium counter display, please don’t hesitate to call or contact us through our online form. We’re here to help!
The SOLO’s locking door is designed mainly to add privacy and a limited amount of security to any possessions kept inside your portable podium. However, any truly valuable items would be best left in a more secure location. The SOLO locking door is intended to be used mostly as a deterrent and to hide any items from anyone trying to look inside the podium, not as a secure safe.
So, with the SOLO, along with most any other trade show display with locking doors, it’s highly suggested that any true valuables you may have be kept in a different, more secure location
If you have any questions regarding our SOLO Podiums and Displays, please don’t hesitate to call or contact us through our online form.
Absolutely! For our SOLO podium displays that include the locking doors, attaching the locking door is a simple and easy step that is added to the standard display assembly process. Following the instructions, you simply and easily detach the Tensaflex panel two inches from each side, place the door on the base, open the door and press the door frame’s Velcro against that on the Tensaflex and you’re finished! All of our SOLO displays are designed for simple and easy no-nonsense set-up and breakdown.
If you have any questions regarding our SOLO Podium Displays or how to assemble them, please don’t hesitate to call or contact us through our online form.
Assembly is easy. NO TOOLS ARE REQUIRED!….
SOLO 100 shown above. Locking Door and Carrying Bag are optional.
The setup instructions for the SOLO 100 are as follows:
Step1
Situate the base at the desired location, stretch out the Tensaflex and place it according to the guiding dots. Verify proper vertical direction.
Step2
Put together the Velcro on the base with that on the Tensaflex. Leave both sides slightly open.
Step3
Place each of the shelves, starting with the lowest one, matching the guiding dots.
Step4
Place cover, starting with the guiding dots, firmly pressing the two shells of Velcro against each other. Adjust the Tensaflex so that all the Velcro lines are securely fastened.
To dismantle follow the same steps in reverse order.
Warranty & Returns
Upon receipt of your display, we recommend that all of our customers check the parts list to make sure your order is complete. You have 72 hours from the receipt of your Displays to report any issues or missing items. Should there be a missing component, all you need to do is contact your Sales Representative, and he or she will make sure that the missing component will be shipped to you immediately, at no charge. We strive to make sure everything is correct on every order, but just in case an issue does arise, we’re her to make sure everything gets fixed and that you are 100% satisfied!
If you have any issues with a display that you receive from us, please don’t hesitate to call or contact us through our online form.
If your Display requires refurbishing or repairs that are not covered by the manufacturer’s warranty, you must first contact your Sales Representative so he/she can attempt to determine the work that will be required. He/she will then offer one of the following options:
1. If your Sales Rep determines that only parts are required, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the appropriate parts will be sent.
2. If your Sales Rep determines that the Display must be returned to the manufacturer, he/she will submit a formal Quote listing all applicable charges. Once this Quote has been approved, he/she will provide you with a “Return Merchandise Authorization” (RMA) form which must accompany your Display in order for the work to be completed (no returns will be accepted without an RMA form).
3. If your Sales Rep is unable to determine the necessary work via telephone and/or e-mail conversations, you will be asked to return the Display (accompanied by an RA form) to the manufacturer. Your Display will be inspected and evaluated and your Sales Rep will submit a formal Quote listing all applicable charges. Once this Quote has been approved, the necessary work will commence.
If your Display requires repairs that are covered under warranty, you must first contact your Sales Representative so he/she can determine the extent of the repairs that will be required. He/she will then offer one or both of the following options:
1. If the repairs require that the Display be returned to the manufacturer, your Sales Rep will provide you with a “Return Merchandise Authorization” (RMA) form which must accompany your Display in order for the repairs to be completed (no returns will be accepted without a RMA form). Warranty repairs cover all parts and labor, however shipping is at the Customer’s expense.
2. Should the repairs be easy enough for the Customer to accomplish, you will be offered the option of simply receiving the necessary replacement parts which you you may install on your own (thus saving shipping costs). Of course, if you are unsure or unwilling to install the replacement parts, you can always elect to utilize Option #1 above.
We’re very sorry that something is damaged; let’s get this fixed for you right away! Please contact your sales representative within 48 hours of receiving your product or call us, email us, or send us a message using our online contact form and we’ll get this resolved for you as soon as possible. We strive for you to have the best trade show experience and want your show to be a success!
If emailing us directly, be sure to include the following:
- A description of what’s damaged or broken with your display product.
- A photo of where the product is damaged.
- Your sales order number.
- Where should we ship the replacement item – Should we ship to the same shipping address or to a different one?
Hardware items: if you are not satisfied with your purchase, you must submit an RMA (Return Material Authorization) within 48 hours of receiving your product. To request a RMA, contact your sales rep, or email us using our contact form. In the email, reference your sales order #, the reason of return, and the address you want the RMA shipped to so you can return your product. The product must then be returned to us within 48 hours of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned in new condition in the original box, we will exchange it or offer you a refund based on your original method of payment.
Graphics: Unfortunately we are unable to offer returns or refunds for graphic items because of their custom nature.
We offer warranties, and repair or replacement on most of our products. Individual warranties are dependent on the manufacturer, but generally, most items have the following warranty or replacement policy:
Graphics: All graphics have a one (1) year limited warranty.
Pop Up frames: Limited lifetime warranty against manufacturer defect.
Pop Fabric frames: Limited lifetime warranty against manufacturer defect.
Retractable banner stands: Limited lifetime warranty against manufacturer defect.
Portable Roll Up banner stands: Limited lifetime warranty against manufacturer defect.
All other products: Generally have a one (1) year limited warranty.
If you have any questions on any particular display or unit’s warranty, repair, and replacement options, please don’t hesitate to call us or contact us through our online form.
